General Terms and Conditions


Customers should satisfy themselves as to the suitability of goods before placing them on order. When an order is placed, if a purchase order number or special authorisation is required then this is the responsibility of the signatory or person placing the order.


Prices are current at time of printing. We reserve the right to amend/alter the price of goods contained in this list without notice at any time before delivery.

Tax Charges

For orders made from the UK or the European Union, VAT is added at the current rate unless VAT free.

Payment Terms

Payment is due 30 days from date of invoice unless by special arrangement. Any discounts or special offer prices will be removed if payment is not received by the due date. After 90 days late payment charges of £20pcm will be added to the invoice total. The invoice(s) may then be outsourced with an additional fee of £80. These charges may be followed by legal action if the invoice(s) are not resolved with further additional costs levied.

Shipping & Handling

Delivery is charged at the standard rate. Next day deliveries are available and charged per order regardless of order value. Please ask the sales team for current charges. Subject to stock availability, orders with standard carriage, we endeavor to have dispatched immediately but please allow up to 10 working days. For Next Day service, orders must be received in office by 12 mid-day for delivery the following working day. Delivery dates are not guaranteed, and we shall not be liable for any delay in delivery or any consequence there of. Delivery lead-time relates to working hours, excluding weekends and holidays.

Back Orders

If your item(s) is/are not in stock, we will back order the item(s) and deliver as soon as the item(s) is/are available to us.

Goods Damaged in Transit / Short Delivery
Claims for goods in transit or for short delivery must be notified to us and the carriers within 3 days of receipt of goods, failing which, we shall not be liable for any such damage or deficiency. Claims for non-delivery must be notified to the carriers and us within 21 days from date of invoice, failing which we shall be under no obligation for such non-delivery.

Property & Risk

Risk in goods shall pass to the buyer on delivery. Property in goods shall not pass to the buyer until full payment has been received.


You may cancel your order until we have shipped your goods. Cancellations must be made in writing to JJ Medics, 11 Duffield Road, Woodley, Reading, RG5 4RL or by email to For instances where a special call out or a site survey has been requested, we may charge the standard fee of £50 plus £30 per half hour or part of.

Return of Goods

Goods will not be accepted for return for credit unless previously agreed and must be received in the original packaging in a re-saleable condition within 14 days. Goods accepted back by arrangement will attract a 15% restocking charge. The return of goods will be at the expense of the purchaser or a further carriage charge will be levied. Specially ordered items can not be returned for credit.

Contact Us

If you need to reach us, please email us using the link below, alternatively, you can call us on 0370 240 0202, write to us at JJ Medics, 11 Duffield Road, Woodley, Reading, RG5 4RL or email us via

Privacy Policy

JJ Medics do not disclose buyers' information to third parties. Information held is purely for our own records.

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